Privacy Policy

Last updated: 10 September 2026. Tim's Pest Control is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What information we collect

We only collect information that helps us respond to your enquiry and carry out the work:

• Your name, phone number and email address.
• The property address and suburb where the work is required.
• Details of the pest problem you describe, including photos you choose to send.
• Records of quotes, bookings, treatments carried out and any follow-up work.
• Basic technical information from your visit to this website, such as pages viewed and general location, collected through analytics and advertising tools.

How we collect it

We collect information directly from you when you complete the quote form on this website, call or message us, book an appointment, or speak with us at your property. We also collect website usage information automatically through cookies and similar technologies, including Google and Meta (Facebook) advertising and analytics tools.

How we use your information

• To respond to your enquiry and provide a quote.
• To schedule, carry out and follow up on pest control work.
• To issue invoices and keep the records we are required to keep as a licensed pest control operator.
• To send you service-related information such as appointment confirmations, preparation instructions and aftercare advice.
• To improve this website and measure the performance of our advertising.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Who we share it with

We may share limited information with service providers who help us operate the business — for example booking and enquiry software, invoicing and accounting providers, and website analytics and advertising platforms. We may also disclose information where we are required or authorised to do so by law. Where a provider is located overseas, we take reasonable steps to ensure your information is handled appropriately.

Cookies and tracking

This website uses cookies and tracking pixels, including the Meta pixel, to understand how visitors use the site and to measure advertising results. You can disable cookies in your browser settings, though some parts of the site may not work as intended if you do.

How we store and protect your information

Your information is stored in secure, access-controlled systems and we take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. We keep records for as long as needed to provide our services and to meet our legal and insurance obligations, then destroy or de-identify them.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond within a reasonable time.

Contact us

If you have a question or a complaint about how your personal information has been handled, please get in touch:

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.